Q1. How do I place an order? A: Simply browse our categories (Cakes, Flowers, Gifts, Hampers, etc.), select a product, choose the delivery date/time, and proceed to checkout. You can pay securely online.
Q2. Can I customize my gift? A: Yes! We offer personalized options for mugs, cushions, photo frames, and more. Look for “Customize This” on the product page.
Q3. Do you provide gift wrapping or handwritten notes? A: Absolutely. You can add a personalized message at checkout, and we offer elegant gift wrapping on request.
Q4. Are the flowers and cakes fresh? A: 100%. All our flowers are handpicked on the day of delivery, and cakes are freshly baked by our partner bakeries just before dispatch.
Delivery Information
Q5. Where do you deliver? A: We deliver across Delhi NCR, including Noida, Gurugram, Ghaziabad, and Faridabad.
Q6. Do you offer same-day or midnight delivery? A: Yes! Place your order before 3PM for same-day delivery. Midnight deliveries are available for select items and areas with a nominal extra charge.
Q7. What happens if the recipient is not available? A: We’ll try to reach them by phone. If still unavailable, we may reschedule delivery or leave it with a neighbor (with your permission).
Q8. Can I track my order? A: Yes. You’ll receive a confirmation email and SMS with a tracking link once your order is dispatched.
Payments & Security
Q9. What payment methods do you accept? A: We accept all major credit/debit cards, UPI, net banking, and digital wallets (Paytm, PhonePe, Google Pay, etc.).
Q10. Is my payment information secure? A: Yes. All transactions are processed via encrypted and secure payment gateways. We do not store your card or payment data.
Cancellations & Refunds
Q11. Can I cancel or change my order? A: You can cancel or modify an order at least 4 hours before the delivery slot by contacting our support team. Customized or perishable items (like cakes and flowers) may not be eligible.
Q12. What is your refund policy? A: Refunds are issued for:
Damaged or wrong products
Missed or failed deliveries (due to our error)
Please contact us within 24 hours of delivery with clear photo evidence.
