Welcome to DelhiGiftsStore.com (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using the site, you agree to be bound by these Terms. Please read them carefully.
1. Eligibility
You must be at least 18 years old or have parental consent to use this website and place orders. By using the site, you confirm you meet these eligibility requirements.
2. Product Information & Pricing
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we reserve the right to correct any errors and update product information at any time without prior notice.
Note: Actual product colors, packaging, or designs may vary slightly due to screen resolution or supplier updates.
3. Order Acceptance & Cancellation
Your order is only confirmed once we send an order confirmation email.
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities, pricing errors, or suspected fraud.
Cancellation requests will be accepted only before the order has been processed or shipped.
4. Shipping & Delivery
We offer delivery across Delhi NCR, including same-day and midnight delivery options where applicable.
Delivery timelines are approximate and may vary due to location, holidays, or unforeseen circumstances.
In rare cases of delivery failure due to incorrect address or recipient unavailability, a redelivery charge may apply.
5. Return & Refund Policy
Due to the perishable and personalized nature of our products (flowers, cakes, custom gifts), we do not accept returns. However, refunds or replacements may be considered in the following cases:
Damaged or defective product
Wrong item delivered
Late delivery (not applicable to natural delays like weather or traffic)
To request a refund, contact us within 24 hours of delivery with photo proof at [your email/contact page].
6. Payment
We accept online payments via secure payment gateways (credit/debit cards, UPI, wallets, net banking). We do not store any sensitive payment details on our servers.
7. Intellectual Property
All content on this site, including images, text, graphics, and logos, is the property of DelhiGiftsStore.com and protected by Indian copyright and trademark laws. Unauthorized use is prohibited.
8. User Conduct
You agree not to:
Violate any laws or third-party rights
Post or transmit harmful, offensive, or illegal content
Attempt to gain unauthorized access to the site or customer data
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific order in question.
10. Privacy
Please refer to our Privacy Policy to understand how we collect and use your personal data.
11. Modifications to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes means you accept the updated Terms.
12. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in Delhi.
Contact Us
For any questions or concerns about these Terms, please contact us:
